Direct Art will not refund paintings if customer accepts a damaged box from the courier or Australia post. Please do not accept packages if they are damaged, creased or torn. Paintings with quality issues eg more than a 20% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order.ĭamaged paintings are extremely rare. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. number.Īll returned items must be in brand-new condition, unused and with the original packaging. number prominently on the outside of the package to reduce the return process time.Īll items must be returned to Direct Art within 7 days from the release of the R.A. We will require the Customer to show the R.A. Before initiating a return service, we suggest the customer prepare the invoice number and product name in order to reduce the process time Customer will be required to provide proof of purchase. Please contact us by e-mail for return instructions and a Return Authorization (R.A.) number.Ī Return Authorization (R.A.) number must be obtained from Direct Art in the event that items are to be returned. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 30 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Direct Art is committed to make our customers are 100% satisfied with their purchase.
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